App9 Privacy Policy — Your Data, Our Responsibility
We make no compromises when it comes to collecting, using, and protecting your personal data on the app9 platform. This policy explains what data we hold, why we use it, and what rights you have.
Table of Contents
1. Information We Collect
When you register on the app9 platform, we collect your name, date of birth, email address, mobile number, and residential details. This information is essential for identity verification, account management, and meeting legal obligations. A national ID or equivalent document may also be required for age verification. Providing accurate information is mandatory, and inaccurate details may result in account suspension.
Certain technical information is automatically collected from your device, browser, and app — including IP address, device type, operating system, browser version, and screen resolution. This data is used to monitor platform performance, detect security threats, and improve the user experience. We never access sensitive hardware such as your device's camera connection or microphone under any circumstances.
Payment information includes local mobile banking numbers (bKash, Nagad, Rocket, and others), transaction amounts (BDT), dates, and reference numbers. Full bank account or card numbers are not stored on our servers — they are processed securely through our payment gateway partners. Transaction logs are retained for a defined period to meet regulatory requirements.
We also collect behavioral data — how you navigate the app9 platform, how long you spend on each page, which bets you place, and which events you follow. This helps us personalize the experience, surface relevant content, and improve weaker areas of the platform. This data is never passed to third-party advertisers without your consent.
2. How We Use Your Information
App9 uses collected data only for specific, legitimate, and transparent purposes. This includes creating and managing accounts, processing transactions, and providing customer support. Data is also analyzed for fraud prevention, money laundering detection, and account security. Additionally, certain information is retained to fulfill legal and regulatory obligations.
By analyzing your preferences and usage patterns, app9 can show you more relevant betting options, special offers, and updates on your favorite sports like cricket and football. If you prefer not to receive personalized content, you can turn off that option in your account settings. We always maintain full transparency when using your data for automated decisions.
Data is also used to support responsible gaming. If unusual betting patterns are detected in a user's behavior, supportive messages or limit recommendations may be provided. This is done in your interest, not for commercial purposes. app9 believes that responsible data use helps create a healthier, safer betting environment.
4. Data Storage & Security
App9 stores user data in encrypted form on secure servers. TLS/SSL encryption is applied to all data transfers, protecting your information from man-in-the-middle attacks. Sensitive data stored on our servers is further secured with an additional layer of encryption. Our security team conducts regular system audits and promptly addresses any potential vulnerabilities.
How long data is retained depends on the type of information and applicable legal requirements. All data is kept while your account remains active. After account closure, financial transaction records are retained for a defined number of years in accordance with legal obligations. Personal identification data is securely deleted or anonymized once it is no longer needed.
Under app9's internal policies, only authorized staff can access user data, and only for service operations. Every access is logged and regularly reviewed. In the event of a data breach, our policy is to notify affected users as quickly as possible. You can also help protect your data by using a strong password and keeping two-factor authentication enabled.
5. Sharing Data with Third Parties
App9 never sells your personal information to advertisers or data brokers. Data is shared only in the following limited circumstances: with authorized payment gateway providers for payment processing, with fraud detection service providers, and in response to lawful requests from legal authorities. In all cases, only the minimum necessary information is shared.
Our payment partners (gateway services including bKash, Nagad, Rocket, and others) operate under their own privacy policies, and app9 has established strict data processing agreements with each of them. These agreements ensure that partners use your information only for specified purposes and do not disclose it elsewhere. Technology service providers (hosting, cybersecurity) are held to the same standards.
When Bangladeshi legal authorities or regulatory bodies request information through a lawful directive or court order, app9 is obligated to comply. Where possible, users will be notified in advance; where legal constraints prevent this, notification will follow as soon as practicable. app9 never voluntarily shares more information than required.
6. Your Rights Over Your Data
As an app9 user, you have clear rights over your own data. First, the right of access — you can request to know what information we hold about you at any time. Second, the right to rectification — if any of your information is incorrect, you can request that it be corrected. Third, the right to erasure — under certain conditions, you may request that your account and associated data be deleted, though some information may need to be retained due to legal obligations.
You also have the right to restrict processing — you can object to your data being used for a specific purpose. Under the right to data portability, you may request a copy of your data in a machine-readable format. You also retain the right to withdraw consent — where data is being processed on the basis of consent, you may withdraw it at any time. Withdrawal of consent does not affect any processing that took place prior to it.
To exercise any of these rights, contact our support team. We aim to respond within 30 business days of receiving your request. Complex or multiple requests may take a little longer, but you will be informed in advance. Data-related requests will only be processed after your identity has been verified. For more details, visit our FAQ Page here.
7. Policy Changes & Updates
App9 may update or revise this Privacy Policy from time to time. Reasons for changes may include new legal requirements, technological updates, the introduction of new services, or changes to the platform's business structure. After each update, the "Last Updated" date at the top of the page will be revised so you can easily see how current the policy is.
For significant changes, registered users will be notified in advance by email or app notification. Minor or clarifying changes may result in only the page being updated. Continued use of the platform after a new policy takes effect constitutes acceptance of the updated terms. If you disagree with any changes, you always have the option to close your account.
We recommend that users review this page regularly, especially when new services or features are launched. Previous versions of our policy can be provided upon request. app9 is committed to transparency and aims to give users all the information they need to make informed decisions.
Contact & Support
For any questions, complaints, or requests related to this Privacy Policy, please contact app9's dedicated support team. The fastest way to reach us is by email at support@app9.biz. Please include your name, registered mobile number, and full details of your request so we can resolve it promptly. Our support team is available seven days a week.
Answers to common questions can be found in our FAQ Page where you'll find answers to the most frequently asked questions about privacy, payments, account management, and security. New users are encouraged to start with By registering enjoy the full benefits of the platform. Our commitment to protecting your data is unwavering, and we're always here for you.
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